Credit Suisse Equities (Australia) Limited At Credit Suisse Equities (Australia) Limited (CSEAL) we recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. This is our personal standard. Under law your rights to privacy are also protected. The Privacy Act and general law place strict requirements on us to treat any information you give us as confidential. CSEAL Online - is committed to providing you with high quality financial services within a secure and confidential online environment. The following statement sets out our general policy for the protection of your privacy. Information we collect Personal Information is collected by CSEAL so that we can provide quality products or services to our clients & to maintain contact details for those with whom we deal. The information that we collect about you will depend on the functions that you use within CSEAL. We will not collect any information which identifies you as an individual unless you knowingly provide it to us. You are not required to provide any personal information on the public area of this site unless you choose to do so. When you browse the public (pre-login) areas of this website, none of your account and or personal information is retrieved from CSEALs system. If you choose to access the trading, research or portfolio areas, which are designed for account holders only, you are required to provide your CSEAL ID and password. Your password should never be shared with anyone and should be changed frequently. Collection required by law CSEAL is required by law to collect certain personal information. We have obligations pursuant to legislation, regulatory bodies authorised by law & financial service industry regulatory codes & schemes to obtain information regarding the identity & financial circumstances of our clients. Sensitive information We do not generally collect sensitive information about individuals unless required by applicable laws or rules. Sensitive information includes information about race, political or religious beliefs, sexual preferences, criminal convictions & health information. Disclosure of personal information We only use & disclose personal information about individuals for the purpose for which it was disclosed to us or related purposes which would reasonably be expected without the permission of the individual. We will only disclose personal information to third party entities carrying out functions on behalf of CSEAL on a confidential basis. Any personal information, you provide to CSEAL via this website in relation to any request for an application form or for information relating to services provided by CSEAL may be retained and used by the Credit Suisse Group. It may be used by the Credit Suisse Group for the purposes of evaluating your potential financial needs, for market research and for the purposes of marketing financial services and products to you by the Credit Suisse Group. The personal information may be disclosed to other companies within the Credit Suisse Group for such purposes, wherever they may be located in the world. Your personal information may, in connection with these purposes, be processed by or transferred or disclosed to any Credit Suisse company or its agents. However, we will not transfer your personal information to any non-Credit Suisse entity for commercial purposes. How we keep information accurate & up to date We take all reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to access & update the personal information that we hold about you at any time. You are able to gain access to and alter information provided to CSEAL by contacting your CSEAL adviser or by writing to our Privacy Officer. Our Privacy Officers contact details are as follows: Privacy Officer Legal and Compliance Department Credit Suisse Equities (Australia) Limited Level 31 Gateway One Macquarie Place SYDNEY NSW 2000 Security of your information We use the latest technology & security procedures to protect the information we hold. Where the personal information we collect is no longer required, we delete the information or permanently de-identify it. We also take reasonable steps to preserve the security of personal information we collect via the site. However, we cannot guarantee confidentiality of e-mails. Therefore, we recommend that you do not send account numbers and other confidential information via normal e-mail. Client account details are not stored on our Web server; only an encrypted version of the account number and password is stored there. Cookies In order to enable CSEAL to automatically identify you when you access our site from your computer, we will use a "cookie". A "cookie" is a temporary Security ID number assigned by CSEAL to your browser each time you login that lets you move from page to page within password protected areas of our site. The "cookie" is valid and will expire when you close your browser. Our Web server will record the pages you visit within the site. However, such information will be used only for our own marketing and/or research and development purposes. We do not sell or disclose your personal information to any non-Credit Suisse entity for commercial purposes. Links This Website may provide links to other sites. This privacy policy does not apply to these linked sites. We recommend that you read the privacy statements whenever interacting with any Website. CSEAL cannot guarantee or accept responsibility for the privacy practices or content of Websites to which we provide links. Eligible CSEAL clients Eligible CSEAL clients may use the private area of this site to access their accounts. As a subscriber, you must use a password to enter the private site. Your account information is password and user ID protected & we recommend you do not divulge your password or user ID to anyone. Failure to provide personal information In the event you do not provide personal information requested by CSEAL we may not be able to open an account for you & act for you in the purchase or sale of financial products & services. We may also be restricted in the advice & other service we are able to provide you. Complaint procedures If you believe that our organisation has breached your privacy rights in any way, or you would like to discuss any issues about our privacy policy please contact: Privacy Officer Legal and Compliance Department Credit Suisse Equities (Australia) Limited Level 31 Gateway One Macquarie Place SYDNEY NSW 2000 We will try to satisfy any questions that you have and correct any errors on our part. If we do not answer your concerns to your satisfaction you have the right to make a complaint to the Privacy Commissioner. The Privacy Commissioner may be contacted on 1300 363 992.